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Shipping Policy

Free delivery on all orders over €35.

We offer free shipping on all orders over a set threshold to most of countries. The threshold is €35. The delivery threshold applies to all orders irrespective of whether it includes products fulfilled by Bonjour Global and/or a Concession Brand.

Additional premium delivery options may be available depending on your location. Additional handling fee will be applied if the region in which you resides is considered a remote area. All handling fee will be shown before the payment confirmation.

The delivery fee for orders under €35

Weight Shipping Cost
0 - 500g €10
501 - 1000g €13
1001 - 1500g €15
1501 - 2000g €20
2001 and more €25

Regions in service

We deliver your order from our overseas warehouses in European Union but not limited to our warehouse in Hong Kong.

Time frame for delivery

The order handling time before dispatch takes 2-3 business days (except Sat & Sun) typically according to the location of our warehouses.

European Union - We expedite our orders from our EU warehouse by Royal Mail, DHL, La poste or other couriers. Usually you will receive your order on the 7th to 14th business day after your payment is credited to our account. We assure the prices you see on our website are final. There won't be any taxes or duties to pay when the product arrives.

Business days do not include Saturdays, Sundays and Public Holidays.

PO Boxes

We only accept the physical address for posting due to the delivery restriction of our couriers. If your delivery address in PayPal or any of our payment gateway is a PO box, please revise before placing an order. Or, your order may be cancelled and refunded

Shipping Address Amendment

We do not allow any change or update of shipping address after an order is placed successfully or an order has been dispatched.

A new order placement is required. Please revise the new shipping address by payment gateway in prior to place a new order.

Lost Parcel and Dispute Case

Please contact us if the courier has not delivered the parcel to you 20 business days after dispatched. We will issue a full refund or a re-shipment to you if the parcel is confirmed as lost. We will do our best to assist you for any investigation.

Customers are responsible for providing a correct and complete shipping address. We reserve the rights to reject the refund due to an erroneous and/or incomplete address. Please contact our customer service team in case of a non-receipt of parcel.